Warranty

We stand behind the quality of our products and want you and your pet to be completely satisfied with your purchase. That’s why we offer a 30-day warranty on the Indestructible Bear dog toy.

What does the warranty cover?
This warranty covers a one-time free replacement of one Indestructible Bear if it becomes destroyed within 30 days of delivery due to normal play. Please note that this warranty is limited to destruction caused by typical use and does not cover excessive misuse, intentional destruction, or alterations.

 

How to file a warranty claim
To file a warranty claim, please follow these steps:

1) Contact Our Support Team: Email us at support@crystolashop.com within 30 days of receiving your Indestructible Bear and within 3 days of noticing significant destruction.

2) Provide Proof of Destruction: Attach a clear photo or video of the toy as it appeared when you first received it, along with a separate clear photo or video showing its current state. Include a brief description of how the toy was being used when it was destroyed, so our team can assess the issue.

3) Order Details: Include your order number or confirmation details to verify your purchase.

 

Limitations
Our 30-day warranty provides a one-time replacement only for one bear. Further damage or replacements beyond the first claim are not covered under this policy. Extreme misuse, alterations, or intentional destruction of the toy are not covered. Warranty replacements are subject to stock availability. Additionally, the warranty applies only to cases where the toy is significantly destroyed and unusable; minor damage or wear does not qualify for replacement under this policy. Our team must fully assess and approve all documentation before a replacement is issued. 

 

By following these terms, we aim to ensure fair use of our warranty policy. Claims that do not strictly adhere to these guidelines or present incomplete information will be rejected.